ISO-9001 Language Services, Web Applications Development
Adopting a quality system is part of iDISC’s decision-making strategy, which has aimed for ongoing performance improvement and sustainable innovation since 1987.
The ISO 9001 standard that is the basis of iDISC’s quality system helps reinforce their ability to provide services that comply with client demands, in addition to creating opportunities that increase satisfaction.
iDISC, in compliance with this standard, applies the PDCA cycle of continual improvement and focuses heavily on risk evaluation, in addition to the constant monitoring of key process indicators. All of this, meanwhile, is happening in a technological context and market that is always becoming more complicated and dynamic, presenting never-ending motivation and challenges for the entire business.
Since we started our business, the iDISC Information Technologies, S.L. Management team has adopted the business strategy of obtaining the highest level of customer satisfaction.
We have established and continue to consider as our business objective:
To help improve companies’ communication and information management by providing and marketing technology products and services, and linguistic services.
To do so, we accept and commit to the following:
To execute every project efficiently, seeking maximum suitability of functions and purposes of the product or service, and meeting delivery times.
To comply with current legislation applicable to all sectors of our business activity.
To act responsibly toward society and respectfully toward our environment.
At iDISC we believe that the above can only be achieved by:
Analyzing customer needs as a basis for offering them services that best meet their requirements.
Hiring adequately trained professionals capable of carrying out the processes with a quality guarantee.
Using the most appropriate technology and constantly updating it to carry out business processes quickly and in a trustworthy manner.
Conducting our business activities following the integrated quality management system guidelines according to International Standard ISO 9001 to ensure quality work and continuous improvement of the service in all sectors of our business activity. Our translation services line of business complies with International Standard 17100.
Establishing continuous improvement goals for quality.
This policy should be understood and agreed to by all staff, with the Management being the first to commit to the abovementioned guidelines.